NYTimes: Undercover in a Hospital Bed

Posted on

Stories move data from the head to the heart,” said Kristin Baird, president and chief executive of the Baird Group, a Wisconsin-based company that performs secret shopper and other consulting services for health care organizations. She has seen how patient stories that exemplify otherwise confusing trends in the data can influence health care executives powerfully.

from Pinboard (jeromekatz) https://ift.tt/2XKpDvE
via IFTTT