customerexperience

NYTimes: Turns Out Sometimes the Government Can Get Things Right We pay a lot of attention to government failures. But if we want better outcomes, we must celebrate and learn from the wins, too. Great customer service article.

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NYTimes: Turns Out Sometimes the Government Can Get Things Right https://nyti.ms/3TqZWsP esb8, ch7, ch9, customerexperience, customerservice, design, ux

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