design
NYTimes: Turns Out Sometimes the Government Can Get Things Right We pay a lot of attention to government failures. But if we want better outcomes, we must celebrate and learn from the wins, too. Great customer service article.
NYTimes: Turns Out Sometimes the Government Can Get Things Right https://nyti.ms/3TqZWsP esb8, ch7, ch9, customerexperience, customerservice, design, ux
Opinion | The Immortal Awfulness of Open Plan Workplaces No amount of evidence can bury this bad idea.
Opinion | The Immortal Awfulness of Open Plan Workplaces https://ift.tt/yl7ZgME 3000, 3100, design, organizations, humanrelations, communication, problems, contrarian
NYTimes: What Does ‘a Desk for Working Parents’ Mean?
NYTimes: What Does ‘a Desk for Working Parents’ Mean? https://nyti.ms/3GaUWRE esb7, ch4, innovation, Ideas, collaboration, newproducts, design
Resources – Education | Intuit
Resources – Education | Intuit https://ift.tt/3D3MuC1 certification, quickbooks, accounting, smallbusiness, design, designthinking, designtutorials, free, freebies, esb7
Jerome Katz's Entrepreneurship Blog 